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General Services Administration Management, Organizational and Business Improvement Services (MOBIS)

Contract Number: GS-10F-0442M
Contract Administrator: Ron Putnam
Contract Period: September 11, 2007 - September 10, 2012

Sin 874-1 Consulting Services

PAL provides expert Management, Organizational, and Business Improvement consultants to assist you in all aspects of organizational improvement and transformation, (1) assessing your organization today, (2) developing a vision and strategic plan for the future, (3) managing the change necessary to implement that plan, (4) measuring progress toward achievement of that vision, and (5) facilitating improvement, redesign, or reengineering of your processes.

PAL provides its clients with a range of consulting services that includes expert advice, assistance, and guidance in support of management, organization, and business improvement requirements. Specifically, PAL's consulting services focus on strategic, business and action planning, performance measures and indicators, process and productivity improvement, and organizational assessments. PAL's consulting services also include related studies, analysis, and detailed reports documenting development, consultation, and implementation efforts. We provide consultation services using a variety of support techniques tailored to meet our clients' requirements. The PAL approach features customized support responding to the specific needs of each client. PAL's consultation services process provides solutions to customers' problems because we focus on developing a total systems approach to efficient operations for today and future challenges.

Strategic, Business, and Action Planning. PAL's strategic, business, and action planning is directly linked to the current and future success of all organizations and provides a central focus for future activities. Each of our plans identifies the direction outlined by senior leadership. Additionally, PAL provides a road map to enable all organizational departments to develop their implementing plans. PAL understands the challenges involved and the inherent responsibilities that are assumed by a supporting contractor. PAL uses structured business planning techniques that contribute directly to the achievement or organizational objectives. As a priority task, PAL assists the supported organization in defining its underlying and fundamental requirements that impact on the strategic plan. This includes a clear statement of the mission and goals of the organization and the work processes that are integral to its organizational success. Using this process, PAL emphasizes the need to view the entire organization from a system prospective that relates end products and services to the overall mission and goals of the organization.

Performance Measures and Indicators. PAL uses an inter-operative process to design and select performance measures and indicators that reliably measure customer progress in achieving objectives. The PAL process integrates quantitative and qualitative measurements to obtain a holistic view of the organization's position for achievement of objectives. PAL consultants and evaluators realize that "the answer you get depends on the question you ask". Working closely with the customer, we ensure that performance measurements "ask the right questions" and, most importantly, provide a reliable indicator of corporate status regarding achievement of objectives.

Process and Productivity Improvement. PAL realizes that process and productivity improvement are recognized as being a key element in MOBIS. Process and productivity improvement actions are founded upon, and directly related to, business planning and performance measuring. PAL uses a systematic analysis of business processes and related performance indicators to identify non-productive, redundant, missing, or inefficient activities. Process modeling and productivity measurement are critical aspects of this analysis. PAL's analysis includes a review of work performance, cycle-time reduction, quality management, supervisory systems, benchmarking, and best practices.

Organizational Assessments. PAL performs organizational assessment services as a distinct MOBIS support activity and as an integrated action, related to business planning, performance measuring, and process and productivity improvement. In each case, plans, measurements, and improvement are dependent upon an organizational assessment that establishes the organization's status correlated with the stated mission, operational organization, management processes, product and services production, and profitability.


SIN 874-2 Facilitation Services

PAL provides expert facilitation and related decision support services to maximize your efforts to establish and conduct collaborative business sessions of any kind, working groups, or integrated product, process, or self-directed teams. This is enhanced by our understanding of the organization, operations and mission of Agencies in the Federal Government.

Specifically, PAL has provided decision-making support to our commercial clients. PAL uses a collaborative process, to facilitate Strategic Planning Sessions; Program Matrix Development; Senior Executives Vision Development; Budget Development and Program Funding; Resource Development; Marketing; Operational Requirements; Integrated Product and Process Teams and Focus Groups


SIN 874-6 A-76 Privatization Support Services and Documentation

PAL has been involved with cities, military installations and citizen groups that are looking to enhance their visibility and viability as they relate to A-76 studies and the consequences and opportunities from the results of the studies. We have also assisted a client that received a contract with DoD for a Logistics Support Facility. We were instrumental in the award and continued growth of the contract.

PAL provides advice, consultation, assistance, and documentation in support of studies conducted under OMB Circular A-76. PAL also provides strategic, tactical, and operational planning support; initial study planning and assessments and studies of potential privatization opportunities. PAL is capable of determining the Government's Most Efficient Organization (MEO) thru performance management studies. PAL has also assisted in developing public-private partnership support.


SIN 874-7 Program Integration and Project Management Services

PAL provides proven program integration and project management services to meet the full spectrum of requirements and program needs. The experienced, multi-disciplined staff at PAL has successfully implemented the DOD5000 acquisition policies and procedures. Program integration support covers the array from project/program evaluation to full organic capability necessary to plan, develop, execute and control programs and projects. PAL provides services in the following areas:

Project Management
Program Management
Program Integration
Project Requirements Development and Analysis
Project Scope and Time Management
Project Integrated Product Teams (IPTs)
Project Cost and Quality Management
Project Staff and Communications Management
Project Risk and Procurement Management
Program/Project Execution
Program Control
Project Risk Management
Program Acquisition Planning
Program Acquisition Strategy Development

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